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eBay How to cancel an eBay order an hour later
eBay How to cancel an eBay order an hour later
eBay

HOW TO

eBay: How to cancel an order on eBay

eBay: Whether you are a buyer or a seller, here is how to cancel an order.
Mistakes do happen. Thankfully, eBay has a one-hour grace period for buyers or sellers to cancel an order if they did not intend to buy or sell the item. However, once that hour has passed, it will be up to the seller and the buyer to negotiate a decision. Here’s how to cancel an order on eBay.

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How to cancel an order on eBay within the first hour


When you make a promise or buy an eBay item, you commit to that purchase. Similarly, sellers are responsible for completing the sale when the buyer buys. However, there is a chance to cancel the order in the event of an accident.

For consumers


If you want to cancel an order, it is a good practice to notify the seller as soon as possible. Also, keep in mind that if your order contains more than one item, the entire order will have to be canceled.

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If you purchased your home within the last hour and the seller has not yet shipped the order, you can start a cancellation request. If the seller has already sent you an item, you will not be able to cancel it.

eBay
eBay

Navigate to your purchase history and find the order you want to cancel. Open the drop-down menu and select Request to cancel this order.
Then, select a reason to cancel the order to tell the seller why, and click Submit.
After that, the seller will have three days to respond to your request. If they have not responded by then and you have not yet paid, eBay will automatically cancel the order. If you have paid and the seller does not respond, you will be charged for sending the item.

For traders


Sometimes, sellers may sell an item in a different location, or the item may be damaged by mistake. In such cases, the seller may cancel the order so that eBay will notify the buyer and, if they have already paid, they will receive a refund.

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In the Merchant Hub, go to Orders. Alternatively, you can go to My eBay and select Sell. Find the order you want to cancel, open the drop-down menu next to it marked with a small arrow, and select Cancel Order.


How to cancel an eBay order an hour later


EBay will send you an email confirmation when you purchase or sell an item. In case you missed that or changed your mind an hour later, it is a little tricky to cancel the order, although it is not possible.

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For consumers


If it has been more than an hour since your purchase, you need to contact the seller and ask him or her to cancel it. To do so, go to the purchase history and find the order you want to cancel. Select the multi-actions drop-down menu and select Contact Merchant.
From there, select Request to cancel this order under the headings. Write a message explaining to the seller why you need to cancel and select Send to process your request.

For traders


Merchants can cancel an order on eBay up to 30 days after the sale, even if your buyer has already paid. But keep in mind that if you cancel an order, you may receive a purchase error, which affects your seller’s performance.

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In the Merchant Hub, go to Orders. Alternatively, you can go to My eBay and select Sell. Find the order you want to cancel, and in most cases, select Cancel order. Select the reason for the cancellation and then select Submit to complete.
If you cancel an order, a full refund will be automatically issued. If the buyer does not receive his / her refund within ten days from the date of cancellation, he / she can open an eBay Refund Guarantee application, and you can refund it.

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